Policies

In addition to the usual Policies, see COVID Policies below.
 

CANCELLATIONS/

RESCHEDULING

By booking an appointment you are reserving a block of my time exclusively for you and I ask you cancel or reschedule 48 hours prior to your scheduled appointment.

 
 
 
 
 

LATE CANCELlATION FEES

All appointments require MORE THEN  24 HOURS cancellation/rescheduling notice to avoid charges.  After 3 Late Cancellations, customer forfeits any Free Services and potentially the ability to book future appointments.  If you elect to cancel a portion of services from the original booking once you arrive, this is also a LATE CANCELLATION. 

*EMAILING is not a valid form of cancellation. 

 
 
 
 
 
 

NO-SHOWS

By booking an appointment you authorize this business to charge your credit card 100% of the scheduled value, should you miss your appointment or cancel your appointment without proper notification. CONSIDER IT A "YOU BOOK IT YOU BUY IT", if you book an appointment and don't cancel consider it charged! Failure to attend multiple scheduled appointments without cancelling prior to scheduled time customer forfeits the ability to book future appointments.  Customer will also be charged for the service(s) booked.  

 

 

TARDINESS

I know being late is unavoidable at times, as a courtesy to the next customer your appointment will end on scheduled time.  Excessive Tardiness may lose appointment.  If you arrive late and we have to cut your appointment time, you will be CHARGED THE VALUE of the scheduled appointment. After multiple missed appointments due to Tardiness, customer forfeits any Free Services and potentially the ability to book future appointments. 

 

 
 
 
 

SICKNESS

If you are ill, I will not be able to provide you with service.  If you show up sick, you will be rescheduled and charged as a late cancellation.  If you appreciate me and what I do, please show me some love and don't come in sick (regardless of COVID19 status).

 
 
 

COVID POLICIES

FIRST AND FOREMOST, IF YOU OR ANYONE YOU'VE COME INTO CONTACT WITH ARE SHOWING SYMPTOMS OR FEEL UNWELL - cancel.

 

#1 ONLY ONE PERSON in my office at a time. No extra guests will be permitted. 

NO KIDS - NO EXCEPTIONS (Please understand this is a safety measure).

 

#2 Every person must bring and wear a CLEAN mask, keeping your mouth/nose covered the duration of your time in my office building.  One will be provided for you if you don't arrive with a mask.

 

#3 Facials will have a 24 hour and time of appointment symptom check in.

 

#4 Checks will not be accepted at this time. Cash, Credit Card and ApplePay will be acceptable forms of payment.

 

#5 Arriving late to your appointment might mean you miss out altogether. Due to mandatory disinfecting, I will require adequate time between each and every client. 

 

#6 Everyone's temperature will be taken upon their arrival with a contactless reader, if your temperature is 100.4 or higher you will not be able to receive service.

 

All of the above are non negotiable. Non compliance will be denied service and charged as a late cancellation. If any of the above refrain you from receiving service, cancel at this time.

PROTOCOL: I will be wearing PPE all day, with every appointment, mask, shield, gloves. Disinfectant wipes, spray and soak before and after every appointment - on all affected surfaces.

At The Eyebrow Lady, I am doing everything in my power to keep a safe space for clients and myself. Following DORA, CDC, CDPHE guidelines.  

We know the only sure way to stay safe is to stay home.

If you have any questions or concerns please don't hesitate to ask before you arrive at my business.